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The sale of a large chain of shopping malls to buy bedding Beware ...

作者:企业资讯策划团队 来源:rwfb 发布时间:2010-05-10 浏览:273

bedding is indispensable to peoples lives day-to-day supplies, have a high-quality bedding, for the bedroom add romantic atmosphere, is the common pursuit of every family. Spring Festival approaching, many consumers intend to buy a happy and comfortable bedding, for the New Year to add a good mood.

but City Council has recently received many consumer complaints, said that consumers in a large chain store to buy the mark of 100 percent cotton pillows, use after feeling unwell, suspected pillows Constituents have problems after the detection of statutory testing organizations confirmed to be 100 percent polyester; reflect consumers buy new bedding was sent samples of a very bad mood, to that end, City Council yesterday issued a typical case of combination of consumer tips.

case 1

nearly 3000 yuan of goose down was emerging drilling Cashmere

last year in Miss Lu Mixc a counter bedding purchased a value of 2965 yuan The goose was, after use has been drilled down phenomenon, and more and more. Representations with the counters, counter claims that this phenomenon is not a quality issue, not returns. Miss Lu asked the counter to show production down by the implementation of quality standards, has been rejected, the counter will be on their own blankets to the factory inspection, three months later, the test results come out: not a quality problem. Miss Lu dissatisfied with this approach that detect when the implementation of quality standards to which the consumers knowledge, test results can not be used as products are qualified legal basis, and goose down by drilling down the seriousness of the normal use can no longer asked to be allowed to return or replacement of Is that reasonable?

lawyers Comments

Guangdong Law Firm Yan Chen commented that the new lawyers:

Miss Lu with the counters of goose down was the existence of the quality of the event of a dispute, Miss Lu Trade and Industry Bureau to reflect the situation in other departments, at the same time based on the implementation of the Guangdong Provincialapproach

Chen counsel, the special counter to their own blankets to the manufacturers will be testing, test results can not be used as its products are qualified legal basis, it is proposed to be down by Miss Lu submitted to the relevant departments detection, identification, based on the results of a clear identification of the responsibilities.

Case 2

buy new bedding was sent samples

last October 8, Miss quarter of a home in the city bought a shop Zhang 1,500 yuan of beds, mattresses and 1380 yuan for 298 yuan a set of bedding, price 2900 yuan, Miss quarter confessed at the time of purchase of new businesses to send goods, not to second-hand samples. However, on the 9th delivery business, the quarter of Miss samples found bedding is old, but there are many stains. After washing or stains. After a week later and replace businessmen agreed to another set of bedding, but found open than the original quality is even worse, and even dirtier, Miss quarter again ask for replacement or refund of 298 yuan shall bedding refused.

lawyers Comments

Guangdong law firm Chen Yan Sixin counsel argues that:

this case, Miss quarter of a home shop formed a contract for the sale of legal relations, Miss quarter at the time of purchase expressly agreed to send new cargo business, do not sample old, but the shop twice sent home bedding is old samples, businesses in violation of contract, according to ChinaChen counsel believes that the right to ask Miss quarter of the home stores to replace or refund the new bedding bedding section 298 yuan.

identification bedding: Wen Yi-Wen might feel

City Council prompted consumers to buy bedding should be in the following main aspects of attention:

1, product ingredients are signs the authenticity of product attributes, but also when consumers buy goods, the main choice of the content of mandatory national standards defined product ingredients must be marked content, but the actual composition and Marking ingredients must be in line; at the same time in the product identification, the standard model, the use of raw materials, components and content, washing methods of marking the durability of labels must be used.

2, different grades bedding, price differences, and work and the quality of the gap is also large, consumers should be kept in large shopping malls, supermarkets to buy the regular products manufacturers. Better quality products Oil formation uniform, fine texture, printing clear, rich luster, sewing evenly formation. Oil products, such as uneven and sparse texture, pattern disorders, sewing rough, it difficult to guarantee the quality, size of the rate of change of washing, color fastness may also be exceeded.

3, as a result of a lot of bedding is a personal use, so the handle and there are close links between the grades to be an example of wool, wool polyester mixed filler, but also ordinary pure wool stuffing, and some brand-name industrialists to make use of pure wool, pure wool Raschel than high-grade wool, such as filler, so the price in three or four hundred yuan to a thousand dollars. It is very difficult due to the time of purchase have a chance to look at open quilt filler, which in addition to look at when purchasing logo outside of the hand we must pay attention to quilts, fluffy arrested more flexibility is good wool polyester mixed filler, which some people quilt cover will heat up flu; feel hard is low-grade wool stuffing, this quilt of less帖服; and thick soft touch is the high-grade wool stuffing, this quilt cover is very comfortable. This shows that it is easy to judge from the feel of wool was the value for money.

4, to buy when you can smell a smell will be prudent to buy. (Xinhua correspondent饶洁Jing Huang Wei Xiong East)

Chinese version:某大型连锁商场出售假货 购买床上用品谨防陷阱

床上用品是人们生活中不可缺少的日常用品,拥有一套高品质的床上用品,为居室平添浪漫温馨的气息,是每个家庭共同的追求。临近春节,不少消费者打算选购一套称心舒适的床上用品,为新年增添一份好心情。

但是近日市消委会接到不少消费者投诉,有消费者称其在某大型连锁商场购买的标注{bfb}纯棉的枕头,使用后出现身体不适,怀疑枕头的成分有问题,后经法定检测机构检测证实为{bfb}涤纶;有消费者反映买的是新床上用品送来的却是样品非常不爽,为此,昨日市消委会结合典型案例发布消费提示。

案例1

近三千元的鹅绒被出现钻绒

卢小姐去年在万象城某床上用品专柜购买了一床价值2965元的鹅绒被,使用后一直有钻绒现象,而且越来越多。与该专柜交涉,专柜却称这种现象不属质量问题,不予退换货。卢小姐要求该专柜出示企业生产鹅绒被的执行质量标准,遭拒绝,该专柜自行将被子送到厂家检测,3个月后,检测结果出来:不属质量问题。卢小姐对此做法不满,认为检测时执行何种质量标准消费者不知情,检测结果不能作为产品是否合格的合法依据,而且鹅绒被钻绒的严重程度已无法正常使用,要求给予退货或更换是否合理?

律师点评

广东国欣律师事务所陈四新律师点评认为:

卢小姐与该专柜对鹅绒被是否存在质量发生争议,卢小姐可向工商局等部门反映情况,同时依据《广东省实施<消法>办法》第二十七条:“消费者与经营者因商品和服务质量发生争议需要进行检测、鉴定的,可由下列机构检测、鉴定,所需费用由责任方承担:(一)双方约定的检测、鉴定机构;(二)国家法定的检测、鉴定机构;(三)受理申诉或投诉的行政部门、消费者委员会指定的检测、鉴定机构。对于难以检测、鉴定的,经营者应当提供证明自己无过错的证据,不能提供无过错证据的,应当承担责任。”

 

陈律师认为,该专柜自行将被子送到厂家检测,其检测结果不能作为产品是否合格的合法依据,建议卢小姐将鹅绒被提交相关部门检测、鉴定,依据鉴定结果明确各方责任。

案例2

买新床品送来的却是样品

去年10月8日,季小姐在市内某名家居店购买了一张1500元的床、1380元的床垫和一套298元的床上用品,总价2900元,购买时季小姐交待商家送新货,不要样品旧货。但9日商家送货时,季小姐发现床上用品是样品旧货,而且有很多污渍。经过洗涤后还是有污渍。过了一星期后商家同意并更换了另外一套床上用品,但打开后发现比原来的质量更差、而且更脏,季小姐再次提出要求更换或退还床上用品款298元遭拒。

律师点评

广东国欣律师事务所陈四新律师认为:

本案中,季小姐与某名家居店形成了买卖合同法律关系,季小姐购买时明确约定商家要送新货,不要样品旧货,但该名家居店两次送来的床上用品却是样品旧货,商家行为违反合同约定,依据我国《合同法》:“当事人一方不履行合同义务或者履行合同义务不符合约定的,应当承担继续履行、采取补救措施或者赔偿损失等违约责任。”陈律师认为,季小姐有权要求该家居店更换新床上用品或退还床上用品款298元。

鉴别床上用品:不妨摸一摸闻一闻

市消委会提示消费者,在选购床上用品时应从以下几个主要方面加以注意:

1、产品成分含量是产品属性的真实性标志,也是消费者选购商品时主要选择的内容,强制性国家标准明确规定产品的成分含量是必须标注的内容,而且实际成分与标注成分必须相符;同时在产品标识中,规格型号、采用原料的成分和含量、洗涤方法的标注必须采用耐久性标签。

2、不同档次床上用品,价格差别大,做工和质量差距也大,消费者应尽量在大型商场、超市选购正规厂家的产品。质量比较好的产品布面平整均匀、质地细腻、印花清晰、富有光泽、缝纫均匀平整。如产品布面不匀、质地稀疏、花纹紊乱、缝纫粗糙,则质量就难保证,水洗尺寸变化率、染色牢度也可能超标。

3、由于很多床上用品是贴身使用,因此其手感和档次间有紧密联系,以羊毛被为例,有羊毛涤纶混合填充物,也有普通纯羊毛填充物,还有些xx厂家使用纯澳毛、纯拉舍尔毛等较xx的羊毛填充物,因此价钱在三四百元到一千多元不等。由于购买时很难有机会拆开被子看填充物,因而在选购时除看标识外还要注意被子的手感,抓起来较蓬松弹性好的是羊毛涤纶混合填充物,这种被子有些人盖起来会有燥热感;手感较硬的是较低档次的羊毛填充物,这种被子帖服性稍差;而手感厚实柔软的才是xx羊毛填充物,这种被子盖起来非常舒适。可见,从手感就很容易判断羊毛被是否物有所值了。

4、选购时还可以闻一闻“味道”,如果产品散发出刺激的异味,就有可能有较多化学物质残留,{zh0}不要购买。此外,在选购经防缩、抗皱、柔软、平挺等整理的产品时也要谨慎,有“味道”就要审慎购买。(记者饶洁通讯员熊汉东黄薇静)

2008-01-12

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